Your Questions, Answered

Ring (02) 9134 9026 during the day and a real person answers the phone, hears you out and can book you in for a time that suits. After hours, send it through the contact form and you will get a call back to lock in a slot.

Standard bookings run through the working week and are often same or next day, and we will tell you honestly when the next slot is rather than promise one that does not exist. Genuine electrical emergencies get a response day or night, weekends included.

We talk through the symptoms on the phone first, because some faults are safe to leave until morning and some are not. Then we lock in a time, text you a reminder the night before, and quote you in writing on site before anything starts.

Burning smells, scorch marks around a socket, sparking, a switchboard too hot to touch, exposed live wiring or a wet board are all reasons to ring straight away. A breaker that trips once and resets can usually wait for a normal booking.

Our on-site quotes are written and free, with no call-out fee attached, so a price costs you nothing but the time it takes us to look. Travel, parking, disposal and admin never turn up as line items either.

It is $50 off your first service, taken straight off the quoted price of the first job we do for you rather than being a rebate you chase afterwards. Mention it when you book so we build it into the quote you sign.

We look at the job on site, then give you a fixed written price before we start. We don't charge by the hour, and that price covers labour, materials, GST, testing and the certificate of compliance for electrical work where the job is notifiable.

Once you accept the quote, the price is agreed before any work starts and it holds, even if the job takes us longer than we thought. If we open up a wall and find something genuinely unforeseen, we stop, explain it and re-quote before going any further.

Yes to both. Eastwood's character stock is largely double brick, so we plan cable runs around the original fabric instead of chasing through it, and in the low-rise unit blocks anything past your own meter is common property that we sort out with the strata manager.

Federation and Californian Bungalow homes cluster near the station, post-war brick housing runs further north, and there are pockets of low-rise units along the main roads. Each wave was wired to different rules, so we open the board and check rather than assume.

New builds get consumer mains, a switchboard and every circuit designed from scratch, and because we do Level 2 accredited work the service line and meter connection are ours too. Renovations are the opposite job: we test what earlier owners left in the walls, then price the rewiring the plans actually need.

Eastwood is home turf. First Avenue and the streets off it sit on our regular run, as does the parkland edge along Darvall Park, which reaches down towards West Ryde, and the same crew covers Epping, Marsfield, Macquarie Park, Carlingford and Beecroft.

Yes: our NSW electrical contractor licence is #452529C and you can check it yourself on the Fair Trading register. We are Master Electricians Australia members and fully insured, with public liability and workers compensation cover.

It is the AS/NZS 3000 wiring rules, the standard every electrician in the country works to, covering how circuits are designed, protected, tested and labelled. In practice it is the difference between work that passes an inspection and work that quietly does not.

A safety switch (RCD) compares the current going out with the current coming back, and cuts power the instant some of it leaks away through a fault or a person. Yes, you want one: the rules call for a safety switch on every circuit, and plenty of older boards run none.

It is the paperwork saying the work meets the wiring rules and was tested before we sign off. Yes, you get one on notifiable electrical work, it is lodged with NSW Fair Trading, and it lands in your inbox instead of sitting in our van.